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May Update 🪻

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4 comments

  • Any app or firmware updates? 😊

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  • Customer Service
    Community manager

    Hi Hans Marius Skatvedt Torgersen, we're currently working on the Home Assistant integration, so haven't done an app or firmware update this month! Are you having and specific problems? If so I can report them to our engineer!

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  • Hi Customer Service, thanks for replying. The app and device don't seem to sync, changes I make in fan settings in the app isn't syncing to the device and vice versa. Thanks.

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  • Customer Service
    Community manager

    Hi Hans Marius Skatvedt Torgersen, I'm sorry to hear that! 

    It may be easier to email us directly on ask@briiv.co.uk so we can work through some troubleshooting here. There can be a minor lag between app changes reflecting on the unit (and vice versa), but they should still sync after a moment or two. 

    Please can you send our customer service team an email including your original order number, as well as your in-app serial number and firmware version? You can access this by going to the app home page and clicking and holding on the unit name until the serial number and firmware version pop up. 

    Thanks!

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