Returns form
You'll need to complete our returns form to begin the returns process. Our customer service team will get in touch within 5 working days to let you know if your return is accepted.
The Important Stuff
- Our returns policy lasts 30 days.
- To be eligible for a return, your item must be unused and in the same condition that you received it. This means that filters should be unopened, clean, and undamaged in order to receive a refund upon receipt back to us. Each item will be inspected and a refund only given if we are satisfied the item has not been used. Used items may only receive a partial refund.
- All returns require a proof of purchase.
- Where the buyer has changed their mind about their purchase and wishes to return the item for reasons outside of faults or retailer error, the buyer pays return postage.
- Refunds are not given on personalised items as we are unable to recycle the goods. Refunds are only given on personalised items if the item is faulty.
There are certain situations where only partial refunds may be granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item with used filters or fragrance.
- Any item that is returned more than 30 days after delivery.
The returns address is:
Five Create LTD, Unit 5, Armley Nanopark, Armley Road, Leeds, LS12 2BJ
Contact us on ask@briiv.co.uk
Refunds
Once your return is received and inspected, we will approve or reject your return. If approved, your refund will be processed. If rejected, we'll email you to discuss options.
Further Details
On some occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between Briiv and the customer.
Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and Briiv hold no responsibility over the actions of third-party services, such as FedEx, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.
In cases of refunds that are not in British Pound Sterling (GBP), Briiv will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values against British Pound Sterling (GBP).
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