You'll have access to a tracking number for your order once it's been processed. If the tracking number doesn't update for 14 days, you can get in touch with our customer service team on ask@briiv.co.uk and we can open a case for you. Items which don't receive tracking updates for 30 days will be considered lost, and will be replaced.
Orders declared as delivered by the postal service or courier will be considered delivered and Briiv hold no responsibility over the actions of third-party services, such as FedEx, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.
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